Cancellation and Refund Policy
Cancellation and refund policy in relation to the Solutions rendered on the Website (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.
Cancellation and Refunds by the Company
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being canceled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.
Cancellation by you
You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website. In the event you subscribe to any Solutions, the same may be cancelled by you one month prior to the provision of the Solutions, in such a case you will be refunded in the entire amount after deducting any bank charges that may have been applicable. Further during a period between one month and 14 days from when the Solutions are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. A period of 14 days before the Solutions to be provided no request for cancelation will not be entertained by the Company.
Please contact us at sales@oemship.oemship.com with your service details and reason for the refund or cancellation.
PAYMENT FLOW
All service payments are initiated via secure payment links provided by us. Upon confirmation of the service details, a payment link containing the service description, amount, and currency will be sent to you via email.
You will complete the payment by clicking the link and submitting card details through our secure payment gateway. By submitting payment, you agree to the terms of the service and authorizes the transaction.
Please ensure that the payment link is accessed only by you, as it contains sensitive payment information. The link will remain valid for 5 days unless otherwise specified. Services will only be confirmed or scheduled upon successful payment receipt or as scheduled.
If you experience issues during payment or suspect fraudulent activity, please contact us immediately at sales@oemship.oemship.com